A: - If not arrived within guarantee time, please contact us directly, will send new package or full refund
- Delivery date: 10 to 15 days (Europe, North America)
15 to 30 days (Other Countries)
Please note that Buyers are responsible for all additional customs fees, duties, and taxes for importation into your country. We will not refund shipping charges for refused shipments.
Payment
We recommendPaypal, it is convenience and good guarantee for both of us, if problems, Paypal also will give you guarantee.
After Sale
Guarantee:
1, Received package within 12 months, if product with problems, full refund or resend (except for customer damage)
2, Received package within 24 months, if product with problems, 50% refund or discount (except for customer damage)
3, Permanent technical support
The following information is required when you reflect the problem (ben@topvico.com):
- Order ID
- Problem description
- Image or video of defective goods
How to solution:
- Professional support to find the problems
- If really goods problems, will send new package or refund money
- Guarantee solution time within 15 days
We will employ every resource to ensure that your return is processed promptly and without hassle.
About Us
Changsha Shigao Electronic Technology Co., Ltd (China) ID number 91430100MA4L3KR73E established in 04-15-2016.
Topvico Inc (United States) ID number 20171379059 established in 05-22-2017.
Topvico trademark in United States, Registration number: 6000812, 03-03-2020.
Topvico trademark in United Kingdom, Registration number: UK00003628387, 08-27-2021.
Topvico trademark in European Union, Registration number: 18457246, 11-08-2021.
Topvico trademark in Canada, Registration number: TMA1251085, 08-16-2024.
Company focus on Security & Smart Home System.
We strive to provide our customers with the utmost assistance in creating a safer and smarter home, enjoy a life filled with relaxation and comfort!
Trusted by thousands of customers on Amazon, Walmart & AliExpress. Now you can enjoy lower prices and faster support by shopping directly from our official store.
Contact Us
TOPVICO INC China: Building 15, Yueluxi Road No.660, Yuelu District, Changsha, Hunan 410205 United States: 5430 rockford dr#727. Lincoln. NE 68521 Email: ben@topvico.com WhatsApp: +86-13739094160 Phone number: +1 402 454 7626 Will give you reply within 24 hours, thanks.
