TOPVICO Electronic Technology Co., Ltd (China) & TOPVICO Inc (United States) is a company focus on Security & Smart Home System, established in 2011.
We strive to provide our customers with the utmost assistance in creating a safer and smarter home, enjoy a life filled with relaxation and comfort!
Our Aliexpress Store:
- Q: How long your goods will be sent out?
A: 98% goods will be sent out within 24 hours, others within 72 hours
- Q: What delivery method?
if you need very urgent, please contact us to change the price for DHL or other commercial express
- Q: How to track the package?
- Q: What is the delivery guarantee?
A: - If not arrived within guarantee time, please contact us directly, will send new package or full refund
- Delivery date: 15 to 45 days
Please note that Buyers are responsible for all additional customs fees, duties, and taxes for importation into your country. We will not refund shipping charges for refused shipments.
AFTER SALE SERVICE
The following information is required when you reflect the problem:
- Image or video of defective goods (firstname.lastname@example.org)
How to solution:
- Professional support to find the problems
- If really goods problems, will send new package or refund money
- Guarantee solution time within 15 days
- If repair need, please contact us, guarantee time is 12 months (Topvico will pay the cost), out of guarantee date, buyer is responsible for the cost of accessories and shipping cost.
We will employ every resource to ensure that your return is processed promptly and without hassle.
We recommend Paypal, it is convenience and good guarantee for both of us, if problems, Paypal also will give you guarantee