The following information is required when you reflect the problem (firstname.lastname@example.org):
- Order ID
- Problem description
- Image or video of defective goods
How to solution:
- Professional support to find the problems
- If really goods problems, will send new package or refund money
- Guarantee solution time within 15 days
- If repair need, please contact us, guarantee time is 12 months (Topvico will pay the cost), out of guarantee date, buyer is responsible for the cost of accessories and shipping cost.
We will employ every resource to ensure that your return is processed promptly and without hassle.