Shipping & Delivery Policy
Thank you for partnering with us. To ensure a seamless procurement experience for your commercial projects and inventory needs, we provide reliable, traceable, and compliant global logistics solutions tailored for sample evaluation and bulk wholesale.
1. Order Processing & Lead Times
-
Sample Orders: To accelerate your product evaluation, 98% of sample orders are dispatched within 24 hours (maximum 72 hours) from our warehouse.
-
Bulk Wholesale Orders: Production and preparation lead times typically range from 3 to 15 business days, depending on the order volume and customization requirements.
-
High-Volume Orders: For full container loads (FCL) or custom scheduled releases, please contact your account manager directly for a tailored logistics plan.
2. Shipping Methods & Estimated Delivery
We partner with leading global courier networks to guarantee secure, time-definite delivery.
|
Order Type |
Preferred Carrier |
Estimated Delivery Time |
Tracking Portals |
|
Sample Orders |
4PX Express (Standard) Expedited upgrading available via DHL/UPS upon request. |
10 - 15 Business Days (US & Europe) 15 - 30 Business Days (Rest of the World) |
|
|
Wholesale Orders |
UPS / DHL Express (Commercial Courier) |
10 - 15 Business Days (Global) |
Provided via email upon dispatch |
3. Shipment Tracking & Delivery Contingencies
We closely monitor all shipments. However, due to the high volume and commercial nature of wholesale orders, delivery anomalies will be addressed under the following framework:
-
Transit Delays & Investigation: In the event of a logistics delay, our dedicated team will immediately initiate a priority investigation with the carrier to expedite delivery.
-
Delay Compensation: For delays that are formally verified as the carrier's fault—and excluding instances of Force Majeure (such as extreme weather, customs holds, labor strikes, or port congestion)—we will work with the buyer to provide an equitable compensation accommodation.
-
Lost Shipments: A shipment is only classified as "undeliverable" or "lost" after a formal carrier investigation concludes. Once a total loss is officially confirmed, we will promptly arrange either a complimentary replacement production/shipment or a full refund for the affected goods.
4. Customs, Duties, and Taxes
-
Import Duties: By default for our commercial orders, import customs duties (Tariffs) are handled by our logistics arrangements.
-
Local Taxes & VAT: Buyers/Importers are solely responsible for all additional local taxes, import VAT (Value Added Tax), processing fees, or clearance broker fees required by your jurisdiction.
-
For European Union (EU) Bulk Buyers: To comply with EU customs regulations and ensure smooth clearance for commercial shipments, a valid EORI and VAT number must be provided during checkout or emailed to your sales representative prior to dispatch.
-
Refused Shipments: Please note that we cannot refund original shipping charges or routing fees for shipments that are refused by the receiver due to unpaid local taxes or failure to cooperate with customs.

